PLEASE READ THIS LIMITED HARDWARE WARRANTY (THE “LIMITED WARRANTY”) CAREFULLY BEFORE USING THE VANCE & HINES HARDWARE PRODUCT (THE “PRODUCT”) THAT ACCOMPANIES THE LIMITED WARRANTY. BY USING THE PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS CONTAINED IN THE LIMITED WARRANTY IN THE SAME MANNER AS IF YOU HAD SIGNED A WRITTEN AGREEMENT WITH VANCE & HINES (“V&H”).
IF THE PRODUCT IS PART OF A SYSTEM COMPRISED OF THE PRODUCT AND SOFTWARE, THEN THAT SOFTWARE (THE “V&H SOFTWARE”) IS LICENSED TO YOU, NOT SOLD AND USE OF THE V&H SOFTWARE IS GOVERNED BY AN "END USER LICENSE AGREEMENT", RATHER THAN THIS LIMITED WARRANTY. THE FORM OF TERMS OF SERVICE CAN BE FOUND AT CODEREAD.VANCEANDHINES.COM/TERMS AND MAY BE AMENDED FROM TIME TO TIME.
This Limited Warranty covers only original end users who have purchased the Product from V&H or from a V&H retailer or distributor whom V&H has designated as an “Authorized V&H Dealer”. This means that, if you are not the original end user, this Limited Warranty does not cover you. It also means that if you purchased the Product from someone other than V&H or an Authorized V&H Dealer, this Limited Warranty does not cover you even if you are the original end user.
This Limited Warranty covers any defects in material or workmanship in the Product, except as set forth below.
This Limited Warranty does not cover any defect that is caused by: (i) improper installation, testing or storage of the Product, (ii) use of the Product in a manner that is not in accordance with V&H’s published documentation, (iii) use of the Product in conjunction with one or more third party products, if the defect would not have occurred but for such third party product, (iv) Acts of God, misuse, accident (including without limitation collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, or use in or with an unapproved device, (v) normal wear and tear, or (vi) repairs that are performed by anyone other than V&H or a third party whom V&H has expressly authorized to perform repair services for the Product within the country in which the original end user purchased such Product (each an “Authorized V&H Dealer”), subject to the proviso that, the European Economic Area shall be considered one “country” for purposes of this paragraph. In addition, this Limited Warranty is void if a Product is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover).
The warranty period is one (1) year from the date on which the original end user purchased the Product from V&H or an Authorized V&H Dealer, as demonstrated by a receipt or other proof of purchase reasonably acceptable to V&H (“Proof of Purchase”).
V&H will not provide any warranty coverage unless your claim is in compliance with all terms of this Limited Warranty and you follow proper return procedure. To obtain warranty service, please register your claim at vanceandhines.com/support. V&H may require you to first obtain a Return Material Authorization ("RMA") and return the defective Product together with your Proof of Purchase to V&H or an appropriate Authorized V&H Dealer at the address specified by V&H in connection with the RMA. You shall bear the cost of shipping the Product to V&H or the Authorized V&H Dealer and V&H shall bear the cost of shipping the Product back to you after the completion of service under this Limited Warranty if your claim is covered by this Limited Warranty. Any Product returned to V&H without a valid warranty claim, without an RMA or without Proof of Purchase may be rejected, returned to you at your cost or kept for a 30 days for your pick-up and then disposed of in V&H's sole discretion.
If V&H authorizes you to return your Product to V&H or an Authorized V&H Dealer, V&H will, at V&H's option, either repair or replace the defective Product, using new or re-conditioned components, it being understood that if V&H elects to replace the defective Product, the replacement may be a different model, provided that such model contains features and functionality that are at least as robust as the model of the Product being replaced. By sending the Product for replacement, you agree to transfer ownership of the original Product to V&H. V&H will not return the original Product to you and the replacement product will not contain your data. V&H warrants that repaired or replaced products are covered for the greater of either the remainder of the Limited Warranty for the original Product or 90 days.
These are just a few examples of laws around the world that give end users rights beyond those set forth in this Limited Warranty and do not constitute an exhaustive list. For more information about your specific legal rights, please contact your local authority, trading standards department, citizens advice bureau or local equivalent.
V&H DOES NOT SEEK TO LIMIT AN END USER’S WARRANTY RIGHTS TO ANY EXTENT NOT PERMITTED BY LAW. BUT, TO THE EXTENT THAT APPLICABLE LAW DOES NOT PROVIDE FOR SPECIFIC RIGHTS (OR ALLOWS THE END USER TO WAIVE SUCH RIGHTS), THE RIGHTS DESCRIBED IN THIS LIMITED WARRANTY SHALL BE EXCLUSIVE. THIS MEANS THAT V&H, V&H AUTHORIZED DEALERS MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE PRODUCT AND HEREBY EXPRESSLY DISCLAIM THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN SO FAR AS APPLICABLE LAW ALLOWS SUCH DISCLAIMER ONLY AFTER THE END OF THE LIMITED WARRANTY AS SET FORTH IN THIS DOCUMENT, V&H HEREBY AGREES THAT THE DISCLAIMER SHALL ONLY APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY.
Assuming You Have Established a Claim Relating to a Defective Product (whether under this Limited Warranty or Applicable Law as set forth in the Preceding Paragraph), are your Remedies Limited to Those Set Forth Under the Paragraph Above Entitled: “What Will Vance & Hines Do If You Make a Valid Warranty Claim?”
Some jurisdictions do not allow manufacturers to limit the remedies available to end users for product defects. For example, most jurisdictions prohibit manufacturers from limiting damages where the defect results in death or personal injury. For more information about your specific legal rights, please contact your local authority, trading standards department, citizens advice bureau or local equivalent.
V&H DOES NOT SEEK TO LIMIT END USER’S REMEDIES TO THE EXTENT THAT APPLICABLE LAW PROHIBITS SUCH LIMITATION. BUT, TO THE EXTENT THAT APPLICABLE LAW DOES NOT PROHIBIT SUCH LIMITATION, NEITHER V&H NOR ANY V&H AUTHORIZED DEALER OR V&H AUTHORIZED SERVICE CENTER SHALL BE LIABLE TO YOU, WHETHER IN CONTRACT, TORT, NEGLIGENCE OR PRODUCTS LIABILITY, FOR ANY CLAIM, LOSS, OR DAMAGE, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, LOST DATA, OR LOST FILES, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE PRODUCT, OR THE PERFORMANCE OR OPERATION OF THE PRODUCT, EVEN IF V&H AND THE V&H AUTHORIZED DEALER OR V&H AUTHORIZED SERVICE CENTER (AS APPLICABLE) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL V&H OR A V&H AUTHORIZED DEALER’S OR V&H AUTHORIZED SERVICE CENTER’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.
No oral or written information or advice given by V&H or anyone purporting to speak on behalf of V&H shall create a warranty or in any way increase the scope of the Limited Warranty set forth in this document. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Except as expressly required by applicable law, the law of the State of California, USA, shall govern this Limited Warranty.
Not all products listed in Vance & Hines’ catalog or website are guaranteed to be available at the time of order, if at all. Vance & Hines reserves the right to cancel or delay plans for product introduction at its discretion.
Vance & Hines may change this Policy from time to time. If we make any changes to this Policy, we will notify you by changing the "Effective Date" date above or as required by law.
If you have any questions, comments or concerns about this Warranty Policy, please contact us as follows:
13861 Rosecrans Ave.
Santa Fe Springs, CA 90670, USA
Telephone: (562) 921-7461
Fax: (562) 802-0110